Tenant’s Guide

Everything you need to know about applying to rent a property through Complete.

The Application process

Here’s our 10-step application process. It might seem a bit daunting but remember, we’re here to help good people rent good properties.

  1. You tell us that you would like to apply for the property that you viewed with ourselves and have completed the Complete Tenant Application Form.
  2. You are then due to pay your holding deposit (usually £125 or equivalent to one weeks rent) to secure the property. This payment can be made via bank transfer or by card in our office.
  3. Once we have received the above application form and holding deposit, we will send you an email link to fill out your referencing forms via Rightmove Referencing.
  4. Once we have received all the above, your application will be submitted to the landlords. If the landlords are happy to proceed with yourself, a provisional move in date will be agreed and you will then be submitted into referencing, which will be carried out by our referencing company Rightmove.
  5. Whilst your referencing checks are underway you will need to bring in specific ID to one of our offices for any applicants over the age of 18. We will provide you with a list of acceptable documents, ideally a passport (copies not accepted).
  6. If you pass Rightmove’s referencing checks, we will confirm this to you. Your ID will then be used to carry out Right to Rent Checks, as required by law. If you do not pass referencing, we will review this with the landlords. It may be the case that you can obtain a guarantor or pay rent upfront. If you have failed referencing through something that was not disclosed to us on application, then your holding deposit is not refundable.
  7. We will confirm to your new landlords that you have passed referencing and will confirm move in date with both parties.
  8. We will then arrange for you to sign your Tenancy Agreement
  9. We will contact you approximately a week before move in date to let you know how to pay your rent and deposit and to book in your sign up appointment.
  10. You will attend one of our offices on move in day to collect your welcome pack, inventory and keys.

Fees to Tenants

Applicable to all new assured short hold tenancies (ASTs) commencing on or after 1st June 2019.

Holding Deposit – capped at one weeks rent

This is usually £125 per property unless the rent is less than £500pcm.

Paid by you to reserve the Property. This will only be retained by us if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within15 calendar days.

Deposit – capped at five weeks rent

Where the annual rent is under £50,000 and 6 weeks rent where the annual rent is £50,000 or higher.

This will cover damages and defaults by the tenant as detailed in the AST during the tenancy.

Late payment of rent

Interest will be charged at 3% above the Bank of England Base Rate from Rent Due date until paid in full. This will not be levied until the rent is more than 14 days in arrears with the interest calculated back from the first day of the arrears.

Lost keys or security devices

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant.

Variation or changes to an existing tenancy agreement

£50 (inc. VAT) per change.

This charge will cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents. This also covers costs in ‘change of sharer’ situations and covers the landlords costs in securing a new sharing and associated legal requirements in processing that new sharers application.

Early termination as requested by Tenant

Should you wish to leave the property before the end of your tenancy agreement, and should the landlord agree to this, then you will be liable to cover the landlord’s costs of re-letting the property as well as any rent due under the terms of your tenancy agreement up until the point the replacement tenancy commences.

Utility payments

Tenants will remain responsible, unless agreed otherwise, for all utility payments, TV licence and Council Tax accounts. Please refer to your AST for full information.

Client Money Protection

Complete Property are protected by UKALA Total Loss Client Money Protection Scheme (CMP).

We hope this has covered any questions you might have, but please feel free to give your local branch a call if you’d like to know any more.

View Landlord and tenant fees >

Details correct at time of publication (January 2022).

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